Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at email@example.com with as much detail about the abuse. You will receive and automatic acknowledgement of your complaint immediately and we will investigate your complaint as soon as possible and will update you within 5 working days.
If you wish to make a complaint about the service you have received from RocketWP or a company working on our behalf, please submit an email to us at firstname.lastname@example.org. Please include as much detail about the issue as possible. You will receive an automated acknowledgement your complaint and a member of our team will contact you within 1 business day, we aim to resolve any issues within 5 business days.
If you raise a complaint about a .UK domain and you do not feel that we have dealt with the complaint to your satisfaction please contact Nominet (the .UK registry) via their website: http://www.nominet.uk/resources/complaints you may need our Nominet TAG which is HOSTED247.