Hi my name is Adam, I’m the founder of RocketWP and I just wanted to tell you a little bit more about our new agency support service.
My background is in IT support, supporting clients both large and small. The pricing model I used was one charge per month, based on the current number of users, computers, servers and talking with the customer to understand their needs. We didn’t up their cost every time a new employee started or they add a new computer we simply reviewed the plan, with the customer each quarter and made adjustments to the cost accordingly. So I thought why not apply the same principles to WordPress agencies and designers.
Traditional Care Plan providers either white label their Care Plans for you, offer you a discount when you purchase a plan or pay a referral. You have to choose which package you want each site on, let them know and then pass the charge on to your customer.
Our Agency Support Package is Different.
The Agency Support Package covers all your sites with the benefits of our Advanced care plan, so every site will get weekly updates, daily backups, 24/7 monitoring, security hardening with iThemes security, caching with WPRocket, image optimisation with Imagify and unlimited edits.
On top of that you get:
- You get a fast, secure VPS running Plesk to host your dev sites and live sites.
- A branded help desk so we can manage your clients queries for you.
- Blueprint templates to spin up development sites quickly, ready with all the plugins you normally use along with the theme, if you use one.
- Pre and post launch check lists, developed with you to ensure every site launch is a smooth ride. (You can check them out here)
But where I believe we really make a difference is in the additional services that save you time, these services include:
- Registering domains, we are Nominet Members and eNom Resellers
- Providing Office 365 subscriptions through our CSP and helping with migrations and client configuration.
- Carrying out Opportunity Audits – finding ways to wow your existing clients by adding functionality to their sites.
- Carrying out site migrations
- Following up on content requests and site approvals
- Site audits when taking on a site someone else setup
- And more…..
We also support you! Stuck on something? Need some help researching something? Then me and my team are only a phone call or email away. No question to big or small, if we don’t know the answer we’ll find it.
As you would expect the whole service is white labelled, so you get all the praise and kudos from your clients. Every interaction from us is branded as you, emails, reports even the help desk have your branding plastered all over it, not a mention of RocketWP can be found anywhere. It will be our secret!
You’re probably thinking that this is all great, I could really do with the help but I’m never going to be able to afford it. You’ll be surprised to find out that our service is more affordable than you think. Over time I have developed processes and procedures, researched services and software that means we can provide the Agency Support Package at a very competitive rate.
Sound good? Got questions? Then why not book a virtual meeting and we can discuss your exact requirements and tailor a service to meet your needs.
If you’d rather just get an idea of cost then enter your details below and we can send you over a proposal based on us managing 30 sites and your business.